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Who is this for? Users with the Organisation Administrator and Recruiter roles. Hiring Managers can read emails and comments and add comments.
Every candidate profile has an Emails tab for messages with the candidate and a Comments tab for notes with your team. Both keep the full history in one place.

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The Emails Tab

Open the candidate’s profile and choose Emails. The tab shows every email between your team and the candidate, newest first and grouped by day (for example TODAY).
Emails tab with numbered labels: 1 Emails tab, 2 search, 3 All, Unread, Received, 4 Send Email, 5 Reply, Reply all, Forward

A candidate's Emails tab with an email open

  • Search this candidate’s emails to find a message.
  • Filter with All, Unread, or Received (emails the candidate sent you). An arrow next to a message marks one your team sent.
  • Click an email to read it on the right. Hover over a row for quick reply, mark as read, and delete actions.
  • With an email open, use Reply, Reply all, or Forward, or the icons at the top of the email.
Automatic emails from the job, such as interview invitations, appear here too. Candidates can reply to Hello Recruiter emails directly, and their replies land in this tab. When a reply hasn’t been read yet, the job’s Candidates page shows an Unread replies button with the count; click it to see who replied.
Candidates page with the Unread replies button showing 1

Unread replies on the Candidates page

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Send an Email

1

Open the Emails tab

In the candidate’s profile, choose Emails.
2

Click Send Email

Click Send Email at the top right.
3

Write and send

Write your message and send it. It appears in the list straight away.

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Comment on a Candidate

1

Open the Comments tab

In the candidate’s profile, choose Comments.
2

Write your comment

Click Add comment here… and type your note. Use the toolbar for bold, italic, underline, and bulleted lists. Type @ and pick a teammate to mention them. A mention shows their name in the comment, but it doesn’t notify them yet, so let them know yourself if it’s urgent.
3

Post it

Click Post Comment, or Cancel to discard it.
Posted comments show who wrote them and when (for example “a few seconds ago”). Click the pencil to edit your comment, or the bin to delete it.
Comments tab with numbered labels: 1 Comments tab, 2 comment box, 3 @mention, 4 edit or delete

A candidate's Comments tab with a posted comment

Comments are for your team only. Candidates never see them.

Email Templates

Candidate Scorecard

Team Management