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We’re here to help. Here’s how to reach us.

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Support Channels

Email Support

support@hellorecruiter.aiBest for: Account issues, billing questions, feature requests. Response time: Within 24 hours.

In-App Chat

Click the chat icon in the bottom-right corner of your dashboard for real-time help during business hours.

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What to Include in Your Request

Help us resolve your issue faster by including:
  • Your account email and organization name
  • A clear description of the issue
  • Steps to reproduce the problem
  • Screenshots or screen recordings if applicable
  • Browser and device information

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For Candidates

If you’re a candidate experiencing issues with an AI interview, please contact the company that invited you. They can reach out to our support team on your behalf, or you can email us directly at support@hellorecruiter.ai with the job title and company name.

Browser Requirements

Camera & Microphone

Internet Issues