If you or your candidates are experiencing camera or microphone issues, follow these steps.Documentation Index
Fetch the complete documentation index at: https://docs.hellorecruiter.ai/llms.txt
Use this file to discover all available pages before exploring further.
Common Issues and Fixes
Camera Not Detected
- Check browser permissions — Click the camera icon in your browser’s address bar and ensure “Allow” is selected
- Close other apps — Zoom, Teams, or other video apps may be using the camera
- Try a different browser — Switch to Chrome if you’re experiencing issues elsewhere
- Restart your browser — Close all tabs and reopen
Microphone Not Working
- Check browser permissions — Ensure microphone access is allowed for the Hello Recruiter domain
- Check system settings — Verify the correct microphone is selected in your OS audio settings
- Test in another app — Confirm the mic works outside the browser
- Check for hardware mute — Some laptops have physical mute buttons or switches
Poor Audio/Video Quality
- Check your internet speed — Run a speed test and ensure at least 5 Mbps upload/download
- Close bandwidth-heavy applications — Streaming, large downloads, or other video calls
- Move closer to your WiFi router or use a wired connection
For candidates: If issues persist, try using a different device (phone or tablet). The interview is accessible on mobile browsers as well.