> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hellorecruiter.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Hello Recruiter Support — Email & In-App Chat

> Reach Hello Recruiter support via email at support@hellorecruiter.ai or in-app chat. Include account details for faster resolution.

We're here to help. Here's how to reach us.

## Support Channels

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope">
    **[support@hellorecruiter.ai](mailto:support@hellorecruiter.ai)**

    Best for: Account issues, billing questions, feature requests. Response time: Within 24 hours.
  </Card>

  <Card title="In-App Chat" icon="comments">
    Click the chat icon in the bottom-right corner of your dashboard for real-time help during business hours.
  </Card>
</CardGroup>

## What to Include in Your Request

Help us resolve your issue faster by including:

* **Your account email** and organization name
* **A clear description** of the issue
* **Steps to reproduce** the problem
* **Screenshots or screen recordings** if applicable
* **Browser and device information**

## For Candidates

If you're a candidate experiencing issues with an AI interview, please contact the company that invited you. They can reach out to our support team on your behalf, or you can email us directly at **[support@hellorecruiter.ai](mailto:support@hellorecruiter.ai)** with the job title and company name.

## Related Guides

<CardGroup cols={3}>
  <Card icon="globe" href="/companies/troubleshooting/browser-requirements" title="Browser Requirements" />

  <Card icon="camera" href="/companies/troubleshooting/camera-microphone" title="Camera & Microphone" />

  <Card icon="wifi" href="/companies/troubleshooting/internet-issues" title="Internet Issues" />
</CardGroup>