> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hellorecruiter.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix Camera & Microphone Issues During AI Interviews

> Troubleshoot camera not detected, microphone not working, and poor audio/video quality during Hello Recruiter AI interviews.

If you or your candidates are experiencing camera or microphone issues, follow these steps.

## Common Issues and Fixes

### Camera Not Detected

1. **Check browser permissions** — Click the camera icon in your browser's address bar and ensure "Allow" is selected
2. **Close other apps** — Zoom, Teams, or other video apps may be using the camera
3. **Try a different browser** — Switch to Chrome if you're experiencing issues elsewhere
4. **Restart your browser** — Close all tabs and reopen

### Microphone Not Working

1. **Check browser permissions** — Ensure microphone access is allowed for the Hello Recruiter domain
2. **Check system settings** — Verify the correct microphone is selected in your OS audio settings
3. **Test in another app** — Confirm the mic works outside the browser
4. **Check for hardware mute** — Some laptops have physical mute buttons or switches

### Poor Audio/Video Quality

* **Check your internet speed** — Run a speed test and ensure at least 5 Mbps upload/download
* **Close bandwidth-heavy applications** — Streaming, large downloads, or other video calls
* **Move closer to your WiFi router** or use a wired connection

<Info>
  **For candidates:** If issues persist, try using a different device (phone or tablet). The interview is accessible on mobile browsers as well.
</Info>

## Related Guides

<CardGroup cols={3}>
  <Card icon="globe" href="/companies/troubleshooting/browser-requirements" title="Browser Requirements" />

  <Card icon="wifi" href="/companies/troubleshooting/internet-issues" title="Internet Issues" />

  <Card icon="envelope" href="/companies/troubleshooting/contacting-support" title="Contact Support" />
</CardGroup>