> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hellorecruiter.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Candidate Emails & Comments — Talk to Candidates and Your Team

> Send a candidate an email, read their replies, and discuss candidates with your team in the Emails and Comments tabs of the candidate profile.

> [!NOTE]
>
> **Who is this for?** Users with the **Organisation Administrator** and **Recruiter** roles. **Hiring Managers** can read emails and comments and add comments.

Every candidate profile has an **Emails** tab for messages with the candidate and a **Comments** tab for notes with your team. Both keep the full history in one place.

## The Emails Tab

Open the candidate's profile and choose **Emails**. The tab shows every email between your team and the candidate, newest first and grouped by day (for example **TODAY**).

![Emails tab with numbered labels: 1 Emails tab, 2 search, 3 All, Unread, Received, 4 Send Email, 5 Reply, Reply all, Forward](https://mintcdn.com/hellorecruiter/zKMxSU3Lmj3NMsKm/images/screenshots/candidate-emails-tab.webp?fit=max\&auto=format\&n=zKMxSU3Lmj3NMsKm\&q=85\&s=75593febe0064f09d38db9fbd992f2d7)

A candidate's Emails tab with an email open

* **Search this candidate's emails** to find a message.
* Filter with **All**, **Unread**, or **Received** (emails the candidate sent you). An arrow next to a message marks one your team sent.
* Click an email to read it on the right. Hover over a row for quick **reply**, **mark as read**, and **delete** actions.
* With an email open, use **Reply**, **Reply all**, or **Forward**, or the icons at the top of the email.

Automatic emails from the job, such as interview invitations, appear here too. Candidates can reply to Hello Recruiter emails directly, and their replies land in this tab. When a reply hasn't been read yet, the job's **Candidates** page shows an **Unread replies** button with the count; click it to see who replied.

![Candidates page with the Unread replies button showing 1](https://mintcdn.com/hellorecruiter/zKMxSU3Lmj3NMsKm/images/screenshots/candidates-unread-replies.webp?fit=max\&auto=format\&n=zKMxSU3Lmj3NMsKm\&q=85\&s=93985e92eb9fde314ffddf59d3ea4561)

Unread replies on the Candidates page

## Send an Email

**1. Open the Emails tab**

In the candidate's profile, choose **Emails**.

**2. Click Send Email**

Click **Send Email** at the top right.

**3. Write and send**

Write your message and send it. It appears in the list straight away.

## Comment on a Candidate

**1. Open the Comments tab**

In the candidate's profile, choose **Comments**.

**2. Write your comment**

Click **Add comment here...** and type your note. Use the toolbar for **bold**, *italic*, underline, and bulleted lists. Type **@** and pick a teammate to mention them. A mention shows their name in the comment, but it doesn't notify them yet, so let them know yourself if it's urgent.

**3. Post it**

Click **Post Comment**, or **Cancel** to discard it.

Posted comments show who wrote them and when (for example "a few seconds ago"). Click the pencil to edit your comment, or the bin to delete it.

![Comments tab with numbered labels: 1 Comments tab, 2 comment box, 3 @mention, 4 edit or delete](https://mintcdn.com/hellorecruiter/zKMxSU3Lmj3NMsKm/images/screenshots/candidate-comments-tab.webp?fit=max\&auto=format\&n=zKMxSU3Lmj3NMsKm\&q=85\&s=913b583ae8c35b1e167cbdf91df8b2dd)

A candidate's Comments tab with a posted comment

Comments are for your team only. Candidates never see them.

| Role | Emails | Comments |
| - | - | - |
| **Organisation Administrator** | Read and send | Read and write |
| **Recruiter** | Read and send | Read and write |
| **Hiring Manager** | Read | Read and write |
| **Hiring Team** | No access | No access |

## Related Guides

> [card] [Email Templates](https://docs.hellorecruiter.ai/companies/settings/email-templates.md)

> [card] [Candidate Scorecard](https://docs.hellorecruiter.ai/companies/candidates/candidate-scorecard.md)

> [card] [Team Management](https://docs.hellorecruiter.ai/companies/settings/team-management.md)


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